We offer shipping to Canadian and continental United States addresses. See the shipping information here. For orders shipping to a location outside of the continental U.S. or Canada, please contact us here so we can discuss our options.
If your product arrives damaged in any way, we will be happy to exchange it for you. Please contact us here within seven (7) days of receiving the product. We will ask you to email us a picture and we will happily make arrangements to send you a new one.
Returns and Refunds
If you are dissatisfied with your product, please contact us here. A refund will be issued if the product is returned within twenty (20) business days of original ship date on the invoice. Please allow up to fifteen (15) business days from our receipt of your returned item(s) to process the return and credit your account. Note that you are responsible for paying the shipping costs for returning your item(s). If your shipping value is over $75, please consider using a trackable shipping service or purchasing shipping insurance.
We offer a Rewards Program where our customers can earn and redeem points for rewards. To see the details of the program click here. To see the program Terms & Conditions click here.
We strive to protect the security of your account and billing information during transmission by encrypting the transmission of that information using secure socket layer technology (SSL). Credit card details are stored encrypted using AES-256 encryption. As a level 1 PCI-DSS compliant service provider we follow all PCI-DSS requirements and implement additional generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. You can further help secure your information by taking a few simple measures. For example, upon completing your transactions within the account, make sure you sign off from your account, especially when using a public or shared computer.
At Subtle Green we are strict about protecting your privacy and we have generated this policy to govern how we treat and protect the personal information that you provide us in the course of purchasing our products. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as sending you emails about our store, new products and other updates, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If, after you opt-in, you change your mind, you may withdraw your consent by contacting us here.
Changes to Policies
We may revise our policies from time to time to optimize your shopping experience. We recommend that you revisit this page on occasion to familiarize yourself with the changes.
In general please contact us here. Alternatively you may use one of the following methods:
- Mailing address: 1918 St. Regis, Dorval, QC, Canada H9P 1H6
By using this site, you represent that you are at least the age of majority in your state or province of residence. You also represent that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.